I. Understanding inclusion and diversity -- What is inclusion and what is diversity? -- How to understand the baseline for I&D -- How to set up for a structure for I&D -- II. How to put the I&D into the business strategy -- Why it is important to set targets and measure success -- Why organisations tend to start with gender diversity -- The value of different diversity groups -- III. Behaving and leading inclusively as a leader -- How to focus on inclusive behaviour -- How to be inclusive when communicating -- How to be aware of our own behaviour when working with others -- How to respect cultural differences -- How to respond to I&D in times of change -- IV. Building and I&D approach with leaders, employees, customers and suppliers -- How to engage leaders -- Attracting, developing and retaining talent -- Bringing customers and suppliers on the journey.