The lost art of listening -- That syncing feeling : the neuroscience of listening -- Listening to your curiosity : what we can learn from toddlers -- I know what you're going to say : assumptions as earplugs -- The tone-deaf response : why people would rather talk to their dog -- Talking like a tortoise, thinking like a hare : the speech-thought differential -- Listening to opposing views : why it feels like being chased by a bear -- Focusing on what's important : listening in the age of big data -- Improvisational listening : a funny thing happened on the way to work -- Conversational sensitivity : what Terry Gross, LBJ, and con men have in common -- Listening to yourself : the voluble inner voice -- Supporting, not shifting, the conversation -- Hammers, anvils, and stirrups : turning sound waves into brain waves -- Addicted to distraction -- What words conceal and silences reveal -- The morality of listening : why gossip is good for you -- When to stop listening.