I. Know and manage yourself -- Know yourself -- Plan and manage your time -- Cope with change and stress -- Manage your career over time -- II. Manage tasks, and get things done -- Get work done in an efficient and focused way -- Solve problems effectively -- Make smart decisions -- Foster creativity and innovation -- III. Work with and manage other people -- Understand and motivate other people -- Get the best from members of your team -- Communicate effectively -- Hire and develop good people -- Build a great team -- Deal with difficult management situations effectively -- IV. General commercial awareness -- Develop situational awareness -- Get ahead in the wider organization -- Make changes happen in your organisation -- Work effectively with customers and external stakeholders.

"This book helps new and experienced leaders develop the skills they need to be more effective in everything they do. It brings together the 100 most important leadership skills, as voted for by 15,000 managers and professionals worldwide, into a single volume, providing an easy-access solutions manual for people wanting to be the best manager they can be. Each chapter details a related group of skills, providing links to additional resources as needed, plus the tools you need to put ideas into practice. Read beginning-to-end, this guide provides a crash course on the essential skills of any effective manager; used as a reference, its clear organization allows you to find the solution you need quickly and easily"-- Provided by publisher.

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